Information for Primary Contacts of Member Institutions & Organizations

Previous Bundle Administrators are now Primary Contacts

If you were previously identified as the bundle administrator for your institution’s or organization's membership, you are now identified as the primary contact in our new system and can request management access to manage staff members.  Through your MemberCompass™, you will have access to a staff section (bottom link on the left navigation) where you can view and manage the individuals associated with your institution.  From this staff section you may add and remove staff, as applicable, and also grant other staff members management access.  Please note: 

  • Any individual receiving benefits via your institutional membership will be noted on this staff list as inheriting benefits.
  • Individuals who hold student and retiree memberships, but who affiliate with your institution, will also appear in your staff listing. However, their membership will be listed as student or retiree and they do not inherit benefits from the institution.
  • If you have added new accounts for new staff members:  Due to system security protocals, new accounts need to be approved by the Office prior to being added to the system.  This may take up to 24 business hours.  

There are three roles that can be designated for each institutional membership:  primary contact, billing contact, and management access.  While only one person can serve as the primary or billing contact, management access can be granted to more than one.   

The "Staff" section is available from the left navigation of your MemberCompass™.  If you are not seeing this "Staff" section, please contact us so that your record can be updated to include management access.

To enter your MemberCompass™, login and select your name in the upper right corner.

Of course, if you have questions, our Executive Office is here to help. Contact Us